Digital. Design. Experience.

How Law Firms Can Transform the Client Digital Experience

Insights & Strategies for Law Firms

Clients today expect the same experience with your law firm from start to finish – every touch-point matters. People want more control over their legal affairs with the speed, efficiency, and security that the digital world offers. In today’s world, it’s crucial for law firms to digitally engage with their clients, in the way that they want, need, and expect.

Law firms have no choice but to digitally transform.

Digital transformation can deliver increased profitability, efficiencies for both staff and clients through the implementation of technology, and improved communication.

Crafting a digital client experience that drives conversions, trust, happiness, and delight is the only way forward.

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Our guide features...

► The impact of digital disruption on the legal sector

► The changing habits of the legal consumer

► Ways to represent a complex and multi-faceted offering online

► How to manage large volumes of content

► How to understand the value of your digital presence

► How to deliver a better digital experience to your clients

What the research says...

mobile devices

All of the Top 10 legal firms, and forty percent of the Top 11-25, view technology as the key challenge facing the legal sector.


More than a third of corporate buyers say they’ve removed a business from consideration because of poor quality thought-leadership.


Personalising your customers’ digital experiences can lift revenue between 5 and 15%.


76% of people expect companies to understand their needs and expectations.